Recover Your Forgotten SASSA Phone Number – Step-by-Step Guide

In the past few days, I saw many people commenting on our SGSC website and asking the same question: “I have forgotten the phone number that I used to apply for my SRD grant, what should I do now?”. While I was answering each one individually, thinking there are a lot of other people facing the same problem, I prepared a complete step-by-step guide to help you out of this frustrating situation.

Recover Your Forgotten SASSA Phone Number

In this article, I will explain the process you need to follow to get your forgotten SASSA phone number and what documents and questions SASSA might ask you during the update process. I will also guide you on how to change your phone number if you don’t have access to the old, forgotten phone number.

Required Documents To Check Your Old Forgotten SASSA Phone Number

Before starting the phone number recovery process, you will need the following necessary documents:

  • ID Card Document
  • Application ID or Reference Number 

After you have both of them, you can start your forgotten phone number retrieval process.

Where to Get the Reference Number?

If you applied for an SASSA grant in person in the office, then your reference number should be printed on the confirmation receipt given to you during the application process. If you applied online, then your application ID is sent to you by your phone number and email. So, please get your application from there.

Please don’t be confused with Application ID or Reference Number. They both refer to the same number that you received when you applied for your SASSA grant. That is a unique number that is used to track your application.

In case, you are unable to find your application reference number, then you can follow my guide to get your lost reference number.

Steps You Need to Follow to Get Your Old Forgotten SASSA Phone Number

After you have your identity document and Application ID, you can start the process to recover your forgotten phone number. I recommend you follow the in-person office visit method, as SASSA may also ask for biometric verification before providing you with the phone number details.

Step-By-Step Guide to Check Your Forgotten SASSA Phone Number

But if you prefer, you can try by calling the SASSA helpline first. Then, if they ask for biometric verification, you can visit the office to complete the process.

Recover Your Forgotten Phone Number By Visiting the SASSA Office

Please follow the below steps to retrieve your old forgotten phone number through the SASSA office:

Step 1: Find Your Nearest SASSA Office

First of all, you need to find your nearest SASSA office. Search on Google “SASSA Office Near Me”, and you will get your nearest office. After finding your nearest office, call them to confirm their opening hours. Most SASSA offices operate between 8 AM and 4 PM from Monday to Friday, but the timing can vary for different areas.

Step 2: Gather Your Documents

After finding your nearest office, gather your documents, including your Identity document and SASSA application reference number. 

Step 3: Visit the SASSA Office

Now, visit the office during the opening hours. There could be long queues outside the SASSA office, so you may need to stand in the queue and wait for your turn.

Step 4: Request the SASSA official for Your Phone Number

After your turn comes, ask the SASSA representative that you are here to get your forgotten phone number. Explain to them that you have forgotten the phone number you used to apply for the SASSA grant.

Step 5: Complete the Verification

The representative will ask you for your ID card document and your application reference number for verification. They may also ask you for biometric verification to confirm that you are the real owner of the grant.

Step 6: Get Your Old Phone Number Details

After the verification process is completed, they will provide you with the phone number you used for your SASSA application. If you don’t have access to that number, you can also provide them with your new phone number and request to change it for your SASSA grant.

That’s it. You have successfully got your phone number details and can also change it to your new phone number.

Check Your Forgotten Phone Number Details Via Calling SASSA Helpline

The other method you can follow to check your phone number details is by calling the SASSA helpline. Keep your ID Card Number and Application ID with you and follow the below steps:

  • Call the SASSA helpline number at 0800 60 10 11.
  • Your call will be responded to with an automated voice message explaining the various options. You need to press 1 to talk with the SASSA representative. (The options may change in the future, so select the option that allows you to talk with a human agent.)
  • After connecting with a SASSA official, explain to them that you have forgotten the phone number you used in your SRD R350 application.
  • The representative will ask you to provide your ID card number and application reference number for verification.
  • Once the verification is completed, they will let you know the cell phone number you used for your SASSA application.
  • If you don’t have access to that old phone number, you can also ask them to allow you to update your phone number to the new one.

That’s all you need to do to get your old SASSA phone number details. Please keep in mind that SASSA representatives can also ask you for biometric verification. For this purpose, they will ask you to visit the office in person.

What If I am unable to get the Reference Number?

As I discussed, the reference number is important to get your forgotten phone number. But still if you are unable to get it, then you may try the above methods without the reference number. Provide your ID document number to the SASSA representatives and tell them that you also don’t have the reference number. They will do their required verification to make sure you are the real owner of the grant and then provide you with the details of your reference number and phone number.

What If My Old Phone Number Is Not Available After Recovery?

If you have successfully recovered your forgotten phone number but you do not have that old number available, then you can change your old phone number to the new number. You can ask the representative to change it during the recovery process. But if you forgot that time, then please follow my guide on changing your SASSA phone number.

Please note that you are allowed to change your phone number only once in 24 hours, so use this option wisely and make sure you are providing your correct phone number.

Conclusion

So, recovering your forgotten SASSA phone number is easy if you have your ID card document and application reference number. You only need to visit the SASSA office or call the SASSA helpline to retrieve it. The only thing that matters is your verification; you should be able to provide enough proof that you are the real grant’s owner.

If you are unable to access your old phone number, you can also update it easily during the recovery process. SASSA aims to assist its beneficiaries in every situation; hence, it always provides easy ways to solve your problems.

FAQs

You will need your ID card number and your SASSA application reference number for the recovery process.

If you applied in-person, it should be on the confirmation receipt. If you applied online, then please check your phone or email for the application ID.

Yes, it is possible. If you are unable to get your reference number, provide your ID document number to SASSA representatives during the recovery process. They will verify your identity and ask some questions to verify that you are the real owner of the grant. Once they complete their verification process, they will provide you with your phone number.

If you successfully recover the forgotten phone number but no longer have access to it, you can ask the SASSA representative to change it during the recovery process. However, you can also change it later once you have the old phone number details.

You are allowed to change your phone number only once in 24 hours, so ensure you provide the correct information during the recovery or change process.

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137 Comments

  1. I did not registered for srd R350 because I was not 18 years earlier so now I tried to register ,they tell me that I’m already registered so I tried to change the numbers that registered on my application so I don’t know them,so what can I do cause is being a long time not get my srd R350 but it seems like the is someone who collected it?

    Reply

    1. I didn’t get my R 350 for June is decline but am not working and I forgot the number application ID so can I get help

      Reply

    2. I no longer used the number I was applied with so I want to change my number to be active again to 370 social grant

      Reply

    1. I forget my cell phone number so l can’t get my money for three years l can’t put. The ID number

      Reply

      1. Hi Thokozani,

        Please follow this guide to recover your cellphone number. If you face any issue in the process, please let me know. I will be glad to help.

        Thank you!

        Reply

        1. Hello what if you get a new number and it works when checking status but when you go to boxer they say it’s not linked what can you do

          Reply

          1. Hi Chuma,

            You should explain them that you have changed your SASSA phone number. Please also show them proof by asking them to check your status by your new phone number.

            Reply

    2. I heve a new number and I was forgot a number that I applied for 350 so I want to check my number

      Reply

  10. Someone applied for SASSA grant on my son’s ID no
    My sone have never applied for the SASSA Grant because we waited for him to gett his ID when he turned 18

    Now that he want to apply for the grant he cannot do it because his ID was registred by someone else on their Cell number and he does not have a application refereance either

    That do we need to do for him to get the grant money and not the person that applied with his ID details

    Reply

    8. My number on sassa data base and on post bank is not the same now I need my number that I first applied on when the Srd350! Started can u help me I get the message on the number that is on sassa data base but then it say transaction took too long to respond and when I go at the retail shop it say number not link to the ACC and I have 720 in my Postbank acc

      Reply

      1. I lost the number I applied with I hope I would get it back cause I don’t have access to check my status

        Reply

    3. Call sassa helpline numbers tel:0800601011 if you remember your reference number but if you don’t go to you nearest sassa for verification

      Reply

        1. I am Reasonic chauke I forgotten the number I used to apply R350 social grant since 2023 early January till now so pls help am not working

          Reply

  15. Hi,

    Good day, I Christian Goliath Williams lost my phone now 5 to 6 months ago. I want to change my phone please help I send severals messages but nothing happened.

    Reply

    1. Hi Christian,

      To whom you send messages to change your phone number? Did you contacted SASSA helpline to get help?

      Reply

  16. Everytime when I try to change my number after putting in my application ID it says failed, help please.

    Reply

  17. Hi..I’ve applied 350 with a wrong phone number now I can’t check my status it keeps Saying failed and I don’t know the phone number and the application id

    Reply

  19. Hi I’m Durian Jason Olifphant my number is not working anymore can you please send Me the link to update my new number I also need to update my banking details.

    Reply

      1. My brother he is mentally ill so he was registered for 350 now he lost his number can he use my number

        Reply

  20. I am not receiving my srd grant
    When ever I check status it says failed I tried to call sassa they told me I changed the number and that’s not true I didn’t change the number it’s been a year not receiving it

    Reply

  22. I’ve tried to apply for 350 but it’s says my application is already active, I phoned call center,n they said they will log fraud case, till now

    Reply

          1. I’m zenande nyangiwe ilost my phone number now 8 to 9months ago iwant my number please and my 350 is approved idont ge my payday

            Reply

  23. Good day
    My brother used my cellphone number to apply.I dont have access to that number anymore.We try to change the phone number online but it keeps on saying failed.We phone the sassa number as well.Hi received a Otp pin afterwards.They said they gonna phone him back but they did’nt.

    Reply

  25. Marry

    The number that used to apply my srd keeps saying incorrect number entered whenever I want to check my application and I haven’t received any money for a long time now.

    Reply

    1. Hi Marry,

      Please make sure you provided the correct number. If it still says the wrong number, then call SASSA helpline to confirm your phone number.

      Reply

  26. Hi I applied for srd but failed than I lost my cellphone. Now I don’t even remember the old cell number or the six digit reference number. I am also unable to apply with new cell number. Please help.

    Reply

  30. Hi I’ve lost the phone number and the phone I used to apply for the r350 grant and I can’t access nor get paid and it’s been months now what can I do

    Reply

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