How to Recover Your Lost SASSA Reference Number with 4 Easy Methods

The SASSA reference number is a unique identifier assigned to your SASSA application. When you apply for a SASSA grant, SASSA assigns a unique number to your application. It is written on the receipt form when you apply in–person, and you also receive it on your phone number or email while applying online.

Recover Your Lost SASSA Reference Number

This reference number is also referred to as the application ID. It is used to track your application progress and all the other issues related to SASSA grants, such as for SASSA reapplication, at the time of appealing your declined SRD grant, changing your grant contact details, and updating your banking details.

It’s important to keep it safe. But if you have forgotten or lost your SASSA reference number and need it to handle any issue related to your grant, then no need to be worried. SASSA provides ways to recover your it. I’ll explain in this article how you can recover your it with only a few clicks! Keep reading.

How to recover your Lost SASSA Reference Number

There are four handy ways to recover your lost SASSA application number. You can recover it just with a few clicks. I will describe each method in detail below:

Recover Your Lost SASSA R350 Reference Number Online Via Status Check

The most convenient way to check your SASSA form reference number online is by doing the status check on SGSC or the SASSA website. Please follow the below steps:

  • Visit the SGSC or SASSA official website via the link:
  • Provide your South African ID card number and phone number.
  • Click the “submit” button.
  • Your SASSA application reference number will be displayed on the screen at the top with your other application details.

That’s it! You got your application number back just with a few clicks.

Check Your SASSA SRD R350 Application ID Via WhatsApp

The other quick way is through WhatsApp. Please follow these steps to get your SASSA application ID:

  • Save the SASSA WhatsApp Number 082 046 8553 to your phone contact list.
  • Type the message “Status” and send it to that WhatsApp number.
  • You will receive an automated reply from SASSA. Reply “Yes” to that message.
  • Follow the rest of the prompts and provide your other information if asked.
  • That’s all. Now, You will get your SASSA reference number.

So, you see how easy it is to get your application ID back just with a few clicks by using WhatsApp.

Get Your SASSA R350 Reference Number Via USSD

You can also get your application ID for the SRD R350 grant by the USSD method. Just follow the simple steps below:

  • Dial the USSD code *120*3210# from your cell phone.
  • A prompt will be displayed on your mobile screen asking for your ID number.
  • Provide your South African ID Card number.
  • Then, in the other prompt, provide the phone number you used to apply for your SASSA application.
  • Now, your SASSA reference number will be displayed on your screen.

Note: Please keep in mind that you need to dial the USSD code from the phone number you used to submit your SASSA application. If you use any other number, you won’t get your application ID.

Find Your SASSA Application ID Via Voice Call

If you don’t like the ways to get your forgotten application ID via the above methods and want human interaction for satisfaction. Then you can get your it via calling the SASSA call center helpline. Please follow the below steps:

  • Dial the SASSA toll-free number 0800 60 10 11
  • You will receive an auto call center response. Now press 1.
  • Now, you will be connected with a SASSA human agent.
  • Ask them that you need your application ID.
  • They will verify your identity by asking for your ID Card and phone number.
  • After verification, they will provide you with your SASSA application reference number.

Although this is also an easy method, I prefer the other methods to check online and USSD code. You may have to wait for a while before connecting to a SASSA agent as there are hundreds of calls going on, and they will respond to you once they are free.

What is the Example of SASSA Reference Number?

You may be wondering how I know what my exact application ID looks like. I’ll give you an example, so you can identify it easily.

Example of Reference Number: “555 6644 STATUS”

What to do After I Get My Reference Number?

Once you get your reference number, write it down and keep it in a safe place, as you often need it for your SASSA grant queries and issues. Please make sure this time you don’t forget or lose the number and can access it quickly anytime you need it.

What is the Difference Between SASSA Application ID and Reference Number?

SASSA application ID and reference number are the same, but often, the terms are used interchangeably. So, whenever SASSA asks you about either one of them, don’t be confused; they are the same.


Now, you are clear that the application ID and reference number are the same in terms of SASSA. You also know all the methods to recover it if you lost or forgotten. You can use any method that is suitable for you. Just make sure to follow the steps correctly to get your application ID successfully. The application ID will help in all your SASSA grant queries and issues to ensure a smooth process while interacting with SASSA.


A SASSA Reference Number is a unique identifier assigned to your SASSA grant application, also known as the application ID. It plays an important role in tracking your application progress and managing various issues related to your SASSA grant. 

If you have forgotten or lost your SASSA Reference Number, there are four easy methods for recovery: online via status check, through WhatsApp, via USSD, and by calling the SASSA helpline. Each method is explained in detail in this article, and you are free to choose the most suitable option for yourself.

Yes, you can retrieve it by calling the SASSA toll-free number at 0800 60 10 11. However, this method might involve a waiting time, as you’ll need to connect with a human agent.

Although the terms are used interchangeably, SASSA Application ID and Reference Number refer to the same unique identifier of your SASSA application.

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  1. Hi I don’t know why my srd keeps declining each month .I have a new number .I recieved it tho till Dec on the new number although my phone was stolen but from Jan till now just declines .Says id verification failed.Please help

  2. Hey I need help with my reference number please , I can’t remember the number I did the application on now I have a new number and need to update the details

  3. hello please inform sassa there is someone stole my id and doesn’t match with my phone number and id application and I need help please?

    1. I think the best option is for you to go to sassa offices, someone close to you might have changed your contact details so you wouldn’t be able to track your sassa status. Once they help you at sassa please make sure that your R350 goes straight to your bank account.

  4. Hi kindly assist with child support grant.My daughters school would like to know if she receives Sassa child grant,they require the grant number which I don’t know, how do I find it?

  5. Hi, someone used my ID number to apply for srd grant and now I’m not able to register because it shows already active and I just turned 18 yesterday and only applied today.

      1. My son is 18 he also tried to apply it he already applied something is wrong I don’t believe it’s fraud

    1. Some use my details for sassa grant 350 they use my id I don’t know the six digital how can i fix this problem

  6. Afternoon im living far away from sassa offices and i called sassa call center because someone keeps changing my details. What can i do.

            1. Help my son was getting his grant from last June but it stopped in 23 december 2023 it say identity verification I don’t know what to do

      1. I did not get R350 grant and plz help me, I forgot my application number, and I forgot my mobile number plz help me

  7. I have a huge problem there is someone who registered r350 with my ID number ,when I apply for r350 it says am active so please help to re-register r350 again

    1. Hi Lerato,

      Please inform SASSA about this fraud by calling their helpline at 0800 60 10 11. They will help you to recover your grant.

    1. Hi Silindile,

      Please contact SASSA at their helpline at 0800 60 10 11 to let them know about that fraud. They will help you to stop it and process it to transfer to your father phone number.

      1. Hi Letlhogonolo,

        Please report SASSA immediately at their helpline about this incident. They will help you to recover your grant account and assign your own phone number to the grant.

    1. Hi kindly note that I lost my phone so I want to change my number on used sassa but the problem is that I don’t know my application code

      1. My granddaughter has the same problem. I see if she remembered the number we could retrieve the application code. But we don’t know the cell number she used. So we don’t have both cell number and application code.. help please

        1. They changed my number without my permission now I can’t even check my SRD because it’s says the ID number doesn’t match the number when I use the sassa help line they tell me they see that my number was changed and the problem its doesn’t appear on the system

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