How to Reset Your SASSA Password

Have you forgotten your SASSA password and are wondering how to reset it? You don’t need to worry anymore, as you can reset your password easily with a few simple steps from the SASSA Services Web Portal. You will only need a device with internet access to update your password and the cellphone number you initially used to register for your SASSA grant.

How to Reset Your SASSA Password

In this article, I will discuss in detail the things you need before updating your password, the procedure for resetting your SASSA password, and tips for creating a strong password.

The Things You Need Before Resetting Your SASSA Password

Before starting the password reset process, please make sure you have the following essentials:

  • The active cellphone number that you used to register for your SASSA grant as the OTP will be received on that number to reset your password.
  • You also need a good internet connection, as the process is done online and requires a stable connection.
  • A mobile device, laptop, or computer that can be used to browse the internet.

Please make sure you have all these essentials before starting your password change process.

Step-by-Step Guide to Recover Your Forgotten SASSA Password

Once you have the phone number, internet browsing device, and a stable internet connection, then please start the SASSA password reset process by the below steps:

Step 1: Access the SASSA Services Portal

First of all, you need to visit the SASSA Services Portal via this link:

Step 2: Find the Menu Icon

After landing on the SASSA portal, look for the menu icon. It is located at the top right side of the menu and is represented by three horizontal lines. Click on this icon to open the expanded menu.

Finding the Menu Icon to Change Password

Step 3: Click on “Forgot your login details?” Option

After clicking the menu icon, the expanded menu will appear on the sidebar. Look for the option “Forgot your login details?” and click on it. You will be redirected to the password reset page.

Click on Forgot Your Login Details

Step 4: Provide Your ID Number

On the password change page, you will be prompted to provide your ID number. Enter your ID number carefully and make sure it is correct and the same as the one you used to apply for your SASSA grant.

Enter Your ID Number to Reset Your Password

Step 5: Verify the OTP Code

After submitting your ID number, an OTP code will be sent to your SASSA-registered phone number. Enter that OTP code on the website screen and verify it.

Step 6: Set a New Password

Once the OTP is verified, you will be redirected to another page to set the new password for your SASSA account. Now, please enter your new password and make sure it is strong and unguessable. The recommended way to strengthen the password is to use a combination of capital and small letters, numbers, and symbols.

Step 7: Confirm the New Password

Now, you will be prompted to confirm your new password. Confirm it by reentering it again to make sure you typed it correctly and were not mistaken. Both new passwords must match for a successful password reset.

Step 8: Submit the New Password

Now, submit the reset password form, and your password will be successfully reset.

That’s all you need to reset your SASSA password. Now, you can easily log in to the SASSA Services Portal using your new password. Please write down your new password in your personal notebook or somewhere else to avoid the problem of forgetting it in the future.

Why do I need to Reset My Password?

You may need to update your password due to various reasons, such as:

  • You have forgotten your old password and are unable to access your SASSA account.
  • You suspected unauthorized access to your SASSA account and want to change your password to make it secure.
  • You think you entered your password in front of someone or it has been leaked.
  • You want to update your password periodically to follow the recommended security practices.

These are the most common reasons when you need to consider resetting your passwords. Of course, there can be numerous other reasons as well.

Tips for Creating a Strong Password

A strong password is your first line of defense against unauthorized access. Here are some tips to help you create a robust password for your SASSA account:

  • Length and Complexity: Aim for passwords at least 12 characters long with a mix of uppercase letters, lowercase letters, numbers, and special characters.
  • Avoid Personal Info: Never use easily guessable information like your name, birthdate, or common words.
  • Unique and Random: To enhance security, create unique passwords for each account and avoid sequential patterns or dictionary words.
  • Consider passphrases: Consider using a series of random words or a sentence for increased security.
  • Regular Updates: Change your passwords periodically, ideally every few months, to reduce the risk of unauthorized access.

By following these tips and good password practices, you can significantly enhance the security of your SASSA account and prevent unauthorized access.


So, resetting your SASSA password is a straightforward process that can be completed with just a few simple steps. By following the guide provided in this article, you can regain access to your account quickly and securely. Remember to keep your new password safe and follow good password practices to enhance the security of your account. If you have any further questions or need assistance, feel free to refer to the FAQs section or ask in the comments.


If you no longer have access to the cellphone number linked to your SASSA account, you’ll need first to change your SASSA phone number or contact SASSA directly for assistance with password recovery.

If you don’t receive the OTP code promptly, ensure that the cellphone number you provided is correct and has network coverage. If the issue persists, contact SASSA for further assistance.

No, the password reset process for SASSA accounts must be done online through the SASSA Services Web Portal. You’ll need a device with internet access to complete the procedure.

You’ll need your active cellphone number used for SASSA registration, a stable internet connection, and a device to access the SASSA Services Portal.

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