How to Change Your SASSA Phone Number for SRD Grant (Online & Offline Method)

Has your old SASSA phone number been lost or stolen, and you are looking for ways to change it? If yes, then you don’t need to worry, as SASSA provides an easy process for updating your phone number for your SASSA grant. Yes, there are two ways available, you can change it online directly from SASSA portal or offline by calling the SASSA helpline.

SASSA Change Phone Number - With or Without Application ID

As you know, the active phone number is compulsory for the SRD grant. You receive all your grant updates and payment date notifications on your registered phone number. If you lose that number, your grant payments will be interrupted, as you will not be able to receive the updates on your SASSA grant.

In this article, I will provide you with a step-by-step guide to changing your SASSA cellphone number online or offline. The best part is that you don’t need to worry if you don’t remember your SASSA application ID; I will also help you recover your lost application ID and then update your phone number.

Step-by-Step Process To Change Your SASSA SRD Phone Number

To provide convenience to beneficiaries, SASSA offers different ways (I.e., online and offline) to change your SRD phone number. I prefer to use the online method, but recently, issues have been reported with the SASSA online method. So, if you are facing any issues in changing your phone number online, then you need to call the SASSA helpline to update your phone number directly.

SASSA Change Phone Number - Detailed Guide

I am detailing both methods with a step-by-step guide so you can follow whatever method you feel comfortable with.

1. SASSA Change Phone Number Online Via SASSA Official Website

You can change your SRD grant phone number online via South African Social Security Agency (SASSA) website in a few quick steps:

SASSA Change Phone Number Online Via Official Website

Step 1: Visit the SASSA Website

Go to the SASSA update contact details page here: https://srd.sassa.gov.za/sc19/contact

Step 2: Enter Your Details

Enter your 13-digit South African ID number and your application ID (If you don’t have your application ID, read below to find out how to find it).

Step 3: Submit the Form

Now, submit the form. Please double-check your details before submitting the form to make sure you provided the correct details.

Step 4: Verify Your Email and New Phone Number

Next, you will be redirected to another form and asked to verify your email address. Enter the email address used to register for the SRD grant and your new phone number. Then click the “submit” button.

Step 5: Provide Reason for Change

Now, you will be prompted to provide the reason to change the phone number. Select the reason for which you want to change the number. You will need to choose from the following options:

  • Cell phone lost or stolen
  • Used someone else’s phone number to apply, and now you don’t have access to that person
  • Any other reason why you don’t have access to the mobile number you applied with.

Step 6: Verify Your New Cell Phone Number

After providing the reason, you will receive an OTP on your new mobile number. Provide the OTP code on the website and click submit.

Once your phone number is updated, you will receive a notification from SASSA, and all future SRD grant updates will be sent to your new phone number.

2. Change Your SASSA Phone Number By Calling SASSA Helpline

To change your SRD grant phone number offline, you need to contact SASSA helpline directly. Please follow the below steps while calling SASSA helpline:

Request SASSA Phone Number Update By Calling SASSA Call Center
  • Call the SASSA call center at 0800 60 10 11.
  • Once the SASSA representatives receives the call, ask them that you want to update your phone number for SASSA application.
  • The representative will ask you to provide your South African ID number and the phone number you used to apply for your grant in order to verify your identity.
  • Provide them with all the documents they need.
  • Once they verify your identity, they will initiate the request to update your phone number.

So, you have successfully initiated request to update your SASSA phone number. SASSA will take few days to update your phone number and you will be notified once the update is done.

How to Change Your SASSA Grant Phone Number Without Application ID

If you have lost your application ID, you can easily retrieve it from the SASSA SRD website. The application ID is the 6-digit code that is assigned to your SRD grant application at the time of applying and used to identify your application. Follow the below steps to get your application ID:

  • Visit the SASSA SRD website status check page at https://srd.sassa.gov.za/sc19/status.
  • Provide your 13 digit South African ID number without spaces and your old cellphone number (the number you used at the time of applying)
  • Click the “submit” button. Your 6 digit application ID will be shown in the first line.

Now note down your application ID and continue the above process to update your contact details.

The Reasons You May Need to Update Your Phone Number

There could be multiple reasons that require you to change your phone number, such as:

  • You have lost your mobile, or your phone is stolen.
  • You have changed your sim card, and your SASSA grant was registered on your previous sim card.
  • You made a mistake and provided the incorrect phone number in the SASSA grant application.
  • You applied for the grant using someone else’s phone number, and now you don’t have access to this person.

These are the most common reasons, but of course there could be other reasons as well. If any of the above reasons are required to change your phone number, then you must update your contact details in the SASSA portal as soon as possible to avoid missing any notification from SASSA and delay in your grant payments.

Important Things to Keep in Mind When Updating Your SRD Contact Details

Please keep in mind the following while updating your phone number:

  • If you encounter glitches on the website, be patient and try submitting again later. Technical issues may temporarily prevent the form from going through. Keep trying if things get tough – wait for a while and attempt to submit again.
  • Double-check your new phone number to make sure it’s correct before submitting it.
  • Keep your application ID safe for future use.
  • State the clear and true reason to SASSA for changing your phone number. If you give them any incorrect information, they can terminate your grant, as SASSA takes fraud very seriously.
  • If you have chosen to be paid via cardless ATM withdrawal, then you must ensure that your phone number is RICA-registered. You can only withdraw your payment if your phone number has gone through the RICA process, as PINs are sent to the registered phone number.
  • Please keep in mind that you can submit only one request to update your contact details in 24 hours.

Note: If you lost your SRD grant phone number, which was registered in your name, you can request a new SIM card with the same phone number using your ID card. In this scenario, you won’t need to change your phone number for the SRD grant.

If you have forgot the phone number you used to apply for your SASSA application, you can follow the guide to retrieve your forgotten SASSA phone number.

Conclusion

By now, you understand how to change your SRD grant phone number with or without an application ID through SASSA’s online facilities or direct support channels. Remember, always keep your personal identification information secure after the change, and do not share confidential grant details with unauthorized people. You can continue receiving uninterrupted SRD grant communications with your new phone number. If you face any more problems, contact SASSA as soon as possible.

FAQs

Your active phone number is essential for receiving grant updates and payment notifications. Without an updated number, you may experience delays in receiving important information related to your SASSA grant.

If you don’t have internet access, you can change your SRD grant phone number by contacting the SASSA call center or visiting your nearest SASSA office. Both methods require identity verification.

You can change your phone number online by visiting the SASSA website, entering your details, submitting a form, verifying your email and new phone number, and providing a reason for the change. You’ll receive an OTP on your new mobile number for verification.

If you don’t have internet access, you can change your SRD grant phone number by contacting the SASSA call center or visiting your nearest SASSA office. Both methods require identity verification.

If you’ve lost your application ID, you can retrieve it from the SASSA SRD website by providing your South African ID number and your old cellphone number. Your 6-digit application ID will be displayed, allowing you to proceed with updating your contact details.

To update your SRD grant phone number without application ID, you have the following options:

  • Obtain your application ID from the SASSA web portal and update it online as explained in this article.
  • Get your application ID by calling the SASSA call center or visiting your local SASSA office. You will need to provide them your identity documents and after verifying they will update your cellphone number.

You need your original ID document, proof of your current residential address, and a new phone number to change the number linked to your SRD grant.

Updating your phone number should take 2-5 working days after submitting the request through SASSA online or in person. You’ll get a text message confirmation when it’s been updated.

If your request is rejected, contact the SASSA helpline to understand why. Common reasons could be incorrect personal details provided or lack of eligibility. Verify your information and eligibility status and reapply.

No, you can only submit one request to update your contact details within a 24-hour period.

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629 Comments

    1. Could you please tell us when are we gonna recieve the link because we tried to go to sassa and call toll free number nothing happened it’s been two months now except July with my humble reguest please send the link to take selfie and verify his identity

  1. Good day i called the call center last month and told them i wanna change my number they took all my details and said that a request had to be sent in to head office cause the cant change it so i asked how long it would stake so the person said there is no turn around time they will call me

    1. I can’t change any of my details , even my phone number which I’ve lost . It says failed all the time .

    1. Hi Kevin,

      Yes, you will be able to change your phone number after following this guide. If you face any issue in changing online, you can also call the SASSA helpline to change your phone number.

      1. Good day Will I be able to get my R350 for the month I didn’t collect if I change my phone numbers

      2. I used someone number so now I can’t SRD grant so I want to change I want to change the number

      3. Good day i called the call center last month and told them i wanna change my number they took all my details and said that a request had to be sent in to head office cause the cant change it so i asked how long it would stake so the person said there is no turn around time they will call me

  2. Applied 1 year 3 months ago I have not collected anything.i lost my phon an cell I want to register a new number

    1. Hey my phone was stolen with the number I was using for the application for my srd grand, I have a new phone with new number and want to reapply forward grand again please help me sort it out

    1. I don’t have sassa payday,so tht the sassa says to me I must make the account sense 2022 07 22,August I don’t have paydate

  3. Hi
    I lost my SIM card the number i registered with and now I want to change my banking details they sending it to that number

  4. It’s been 3 months since I called sassa to ask them about changing my contact information, they keep saying that they will get back to me even now I’m still waiting, while said that their process take 3-5 working days not more than three months and still counting

  5. I lost my contact and i can’t remember it it’s hard for me to get 350 i how do i change it using new number

  6. Hi am kgaogelo from Soshanguve am lost forgotten my cell phone number is being 2 years and 3 month ago so I don’t know what to do I need my money from sassa srd grant please help me

  7. I lost my sim card and I don’t remember it’s number.So I have to change them to get money

  8. How do I change my phone number for my application because I never received any money to check my status

    1. Hi I change my cellphone number last year april until now I can’t get a call or massage I don’t no what happen about me

  9. I want to change my numbers because have forgot the old one,I think someone uses my ID number to apply

  10. I have been trying to update my new cellphone number for a while now to no avail

  11. Hi I’m adding my I’d number and app I’d keep showing failed I lost my phone want to update my cell number

    1. I lost my son card and I don’t remember it’s number.So a want to change number for R350

      1. Hi Awethu,

        It simply means that the SASSA is unable to identify the number or it is not used for any SASSA grant application.

  12. Good morning i want to update my number for r350 grants since im no longer using the old one I’ve tried it online it says failed when i type my id number and application id please help me thank you

    1. Hi Funeka,

      If you are facing problem in updating your phone number online, then you can also change it by calling SASSA helpline at 0800 601 011.

    1. Hi Keitumetse,

      You can update your SASSA phone number to a new number if your previous phone number was lost.

  13. I have a problem I applied last year on June and I did not check my status then did my bank card this year got approved so I received February payment but in all of those months last year since June I did not receive anything and they all say approved and I did reset my phone number and bank account

    1. Hi Neliswa,

      Please make sure that you are providing correct number format. The errors seems to be due to providing mobile number in incorrect format.

    2. Hi sassa I want to change my cell phone number for my srd grand I was lost my sim card,so I was trying to that link to change enter my details so after I hav’e enter my details it says failed I know what must I do?

      1. Hi Nolusizo,

        If you are facing any problem in changing your phone number online, you can also change it by calling SASSA helpline.

  14. Please help me guys iv been waiting a long time for my number to change since last year please please 🙏 🙏🙏😭

      1. Want to change my phone number cause the one am registered with it doesn’t correspond with my bank

      2. Hi Jayshawn Jamie it’s been more than 8months trying to change my old phone number to a new one but it doesn’t work can you please help me my name is mampoi Joyce Moepadira

        1. Hi Mampoi,

          I am really sorry that you are facing this issue for so long. Please contact SASSA helpline at 0800 601 011. Explain them that you are unable to change your phone number from last 8 months and they will probably help you to change it.

  15. Hey i would like to change the number that i have registered with due to miss placing the sim card

      1. Hi I just want to find out what to do the 26th of March I went to go change my phone number that I’ve registered for my srd grant but how long will I wait to pay cause I still have some months money that is also there how will I get it

  16. Hy sassa I have been trying to change number because of I lost my phone but I don’t know how to change it

      1. My name is lucky when I’m trying to change my no I put my id no and application id it’s says failed

        1. Hi Lucky,

          If you are unable to change it from the SASSA website, you can call SASSA helpline at 0800 601 011 to change your phone number.

  17. Hi I lost my number but when I try to change with the links you provide here, just returns “failed” while I know for sure ID number and AppID are correct.. What may be the reason for that?

    1. Hi Welile,

      If you are sure that you are providing correct details but it still shows failed, then please call SASSA helpline at 0800 601 011.

  18. Good day
    I need to change my banking details ad I’ve been appealing for almost a year and I’m being declined. I am unemployed.
    Please provide a link or email address i can change it

  19. Someone stole my details and applied for R350 so now am unable to apply coz someone already applied for I need help

  20. Someone changed my application phone numbers without my consent I was not even aware that my numbers have changed and I am struggling to check my status

    1. my name is Alice Petersen, someone change my cell fone number of my sassa r350 grant and still active and some drawn my 350 grant by sassa and shops I only paid 3 times sassa r350 and never after that can sassa help me.

    1. Hi Alinah,

      What problem you are facing in changing your phone number? You can call SASSA directly via their toll-free helpline at 0800 601 011 to get help.

      1. I’ve been doing for over months now but nobody is helping by that they think I am sending emails and and SMSes fo free.

    1. Yes I want to change number I have the new number now and also I want to know about my February why is deadline plzz help me I need that money and also can I get date

  21. I want to change my phone number because the one i use when applying the grant is lost so when i try to submit my information the response say failed i am confused please help me

    1. Hi Maria,

      If your typed the correct information but it still says failed, then please contact SASSA helpline.

  22. I’ve been trying to change my son’s cell phone number but the system does not want to take the application ID and he has never received any money from the grant and all his monthly payment are approved without pay date so he is unable to change banking details,, yho kunzima

  23. Morning i phone Sassa and change my number how will i see that it changed and i can be able to get my R350

    1. Hi Samkelisiwe,

      You will need to login to the SASSA services web portal t check your information. From the portal, you will able to see the phone number assigned to your SRD grant.

      1. Good day,
        Questions.
        Does Sassa consider consider the type of Marriage contract?
        How if is In community of properties, how if the couple’s are not of the Same Age, one partner allowed or not allowed to apply before the young one?. Should he or her wait for the young one to grow up to the older pensioner’s. Age?.
        2. How if the Marriage contract is on Accrual of Properties,?
        How if is on A.NC ?.
        Mg Mokgotho

  24. Hi Mr or Mrs can you please help me to change my number I lost my old number I will like to submit a new one please help me thanks

    1. Hi Shiela,

      Please never share your personal details with anyone to avoid frauds. You can follow the steps in this article to change your phone number.

  25. My phone was stolen and the person kept using my number, couldn’t get my money since last year I called SASSA to change my number it’s been 3 months waiting what must I do they never care 😭😭😭 they always say wait 😠 for how long 🙏🙏

    1. Hi Yonela,

      Sorry for your situation. When you called the SASSA last time? And did you visit the SASSA office to make the process faster?

      1. May change my number because the I was using I was charing with someone who get pay every Friday where I’m not working

    1. Some one use my id number he stole my I D number after he change the number I was using before he get paid for nothing

  26. Hi I just want to change my account number and contact number because of my old account number there are some policy stole my money my

      1. Hi guy I lost the cellphone number
        Last year how time I phoned to the sassa call centre they give empty promises me pls help how I do answer me now

    1. Hi Samukelo,

      You will need to report it to SASSA by calling their helpline or visiting your nearest SASSA office.

  27. My application id is not working because it said invalid,as i want to change contract to my new number.Because i’ve used someone’s number the time i apply for srd.sassa 350grant,so what i have to do please help…

  28. I want to change because of the people who applied for me
    Stay in Western Cape and I stay in Gauteng this why I want to change

      1. Everytime i put my application id it says failed please help, i lost access to my old number and acc so i want to change everything

        1. Hi Andile,

          If you are putting the correct information and it still saying failed, then please contact SASSA toll-free helpline.

    1. I need you to help me to change a number my old number that i lost. I have my new number that i want to use now

    1. Please help I’ve lost my Sim card since last year June , since then I’ve been struggling to change my no again its been a second time around I’ve been robbed from my cellphone . But now my application I’d doesn’t want to work also. PLEASE HELP KIND REGARDS SALOME

      1. HI Sinethemba,

        Please call the SASSA helpline immediately to avoid any fraud and change it back to your original phone number.

      1. Hi Rowan,

        If possible, then please do a sim swap. If not, then get a new phone number and change your SASSA phone number to it.

    1. My r350 is saying active but I haven’t even got a r350 is my first time applying I just putted on my ID numbers but when I put on my numbers it doesn’t want to proceed it’s says active how can I change this

  29. Hi guys its been two years ago now trying to change the number that was registered with my I’d number but i am failing to change it and i am not the one who’s receiving the money and I can’t even cancel it and apply again so please help me

    1. I lost my cell phone number and I can’t remember that number pls I like to add my new number pls

  30. Hi

    Someone registered my SRD without my permission. I need help to block that and register it for myself

    1. Hi Luyanda,

      Please contact the SASSA helpline at 0800 60 10 11 and explain that someone else has applied for the SRD grant using your details. They will first verify your identity and then proceed to block that person and recover your SRD grant for you.

    1. Hi Nkosinathi,

      Please change your phone number by following the guide in this article and you will continue receiving your grant payments.

        1. 𝐢 𝐥𝐨𝐬𝐭 𝐦𝐲 𝐨𝐥𝐝 𝐩𝐡𝐨𝐧𝐞 𝐧𝐮𝐦𝐛𝐞𝐫 𝐧 𝐢 𝐜𝐚𝐧𝐭 𝐛𝐫𝐢𝐧𝐠 𝐢𝐭 𝐛𝐚𝐜𝐤 𝐛𝐮𝐭 𝐢 𝐬𝐭𝐢𝐥𝐥 𝐫𝐞𝐦𝐞𝐦𝐛𝐞𝐫 𝐢𝐭

      1. Goods day s1 is drawing my money in Durban I called in to have it stopped it was never stopped on midnight when I turned 18 s1 applied fo me please help me

      2. I’m experiencing the same thing Nd i’ve been waiting for months now is there any one that can help I haven’t gotten my srd grant since last year June Nd still waiting everytime I call to ask I’m told the same thing it takes time they can’t tell me when Nd 2 please have a camera phone when they contact me ….why do we have 2 wait so long if we didn’t need it we wouldn’t continuesly call for answers please help???don’t have any 1 I can rely on is there no1 that can help pls?

  31. My nephew lost and forgot the cellphone number he used for srd R350 and now want to submit a new number he don’t even know his srd application Id so what step must he take

    1. Hi Matlhomola,

      We have defined all the steps to get you application ID and then updating your phone number in this article. Please follow this step by step guide and you will good to go.

      1. I’ve lost my simcard then now I’m facing difficulties to get my money and I’ve tried contacting sassa consultant several times since last year June bt not yet assisted …so now I’m confused.

        1. Hi Thandeka,

          Please contact SASSA helpline immediately at 0800 60 10 11 to avoid any fraud and to recover your grant account back.

      1. Hi Bulelani,

        Please follow the guide in this article to change your old SASSA phone number to a new one.

  32. I need help since last year April, someone changed my number ever since I’m not getting my 350. I called sassa multiple times but,all they say is I must wait for a call from the head office .I’m still waiting even today

    1. Hi Nosipho,

      Please follow this guide to change your phone number. You will need to do it on your own. Never share your details with anyone to avoid frauds.

  33. Useless, i called almost twt years ago to change my number. Now in bring told sassa will call me when they’ve changed my number in the system…. NOTE i have 26 months of referred payments

    1. Hi Nicole,

      So sad to hear about your case. Did you visited the SASSA office to explain your issue in-person with the SASSA representative?

  34. I’ve been trying to help my lil sister to change the phone number with no luck, last year December I called sassa offices and they told me it will be fixed nothing till now, tried to do it online I’d says failed

  35. I lost my Sim card long time I switched too many so I couldn’t qualify for Sim swap so am using mtn now

    1. My phone was lost so please help me out of this situation as soon as possible so can you please help me!!!!!!!!!

      1. Hi Butana,

        You can do a sim swap. If that’s not possible, then please get a new number and follow this guide to change your SASSA phone number to this new one.

        1. Hi Khanyi,

          You should immediately inform the SASSA about this fraud using their helpline at 0800 60 10 11. They will help you to transfer the grant to your daughter’s bank account.

    1. Hi Mr or Mrs can you please help me to shage my number I lost my old number I will like to submit a new one please help me thanks

            1. Hi Dineo,

              That sounds great! I wish you to have a more happy and successful life ahead. Keep helping other people in need as well.

      1. Hi..I want to change my phone number please.My uncle helped me to apply on his phone number .I don’t had a phone that.How can I get my AppID number please . Because they ask for it if want to change phone number.I can’t remember what is was please help me.God bless.

  36. Hi i lost my phone number for sassa so i I’ve got a new one now but when I’m trying to update to the new one it says fail please help me change my phone number.

    1. Hi Nokulunga,

      Please follow the guide in this article to change your phone number. Please let me know if you face any difficulties during the process, I’ll be glad to help.

      Thank you!

  37. My sassa has been declined and do not know da reason y and it’s saying null I do not collect any money on my gym bank card besides my 350

    1. Hi Blaine,

      Can you please check your status again and see if its showing the reason of declination? As it is always mentioned with the declined status.

      Thank you!

  38. Hi

    I registered my auntie but she gave me the incorrect cell number . How do I change the cell number on the registration and I cannot enter the OTP

  39. Hi I mistakenly put a wrong number when applying for Srd R350 now I can’t change my number because I can’t even get my ID application please help

    1. Hi Bontle,

      Please contact SASSA helpline at 0800 60 10 11 regarding this matter. They will surely help.

  40. Someone changed my number without telling me, how do I change from the new number(I don’t know the new number), to the one that I was using before?

    1. Hi Bongani,

      Please contact SASSA helpline at 0800 60 10 11. Explain them that your phone number has been changed by someone else and you want it to change it to your own number again. They will ask you for your identity documents, and after the verification that they are talking with the real grant holder, they will guide you on the steps or change the phone number for you.

      1. Good luck kuba mna eyomntanam yashintshwa ngo November 2022 oko ndifowna kule number kuthiwa mandilinde isms ndiyile nase ofisini andancendwa💔

  41. Hi i lost my cellphone number so i ended up checking my r350 with another person cellphone number,now i have a new sim card i want to change that number to this new number I’m using please help

    1. Hi Mbali,

      Please you can easily change your SASSA phone number to the new one by following the guide in this article.

  42. Hi I’m dominic Williams
    Recently I was done with my matric and wanted to apply for the srd 350 grant ,but found I was already registered. No one in my family has done it so I don’t know who did it.i phoned the help line and the said they would change my phone number so I could apply but 3 weeks have passed and I have gotten no response since.what do I do

    1. Hi Dominic,

      To solve your matter quickly, you need call them again and ask them if you need to visit to do the update quickly. They will probably guide you further if you need to visit the office or they will update themselves.

  43. Hy can you please help i called sassa several times they said i nust wait for sms which i never received,when i was trying to apply for R350 srd grant they said they my qpplication already existed but it was my first time applying,I think someone stole my ID number and apply for me with the number that i dont know.what can i do because i called sassa many times no one helped me

    1. Hi Thuliswa,

      You should visit your local SASSA office for this matter. During your visit, ask them about the phone number associated with your ID card in their database. They will verify your identity first, then let you know the number. If the number is not yours, you can request you can request an immediate update of your phone number.

  44. I lost my phone number but i know my application i.d number i already phoned sassa to change my number its now almost 3months that I’m waiting they said i must wait for a sms but I haven’t received nothing what is the hold up please

    1. Hi Melissa,

      You need to call SASSA again for an update. They will let you know the status of your request.

    1. Hi Murunwa,

      It seems someone applied for the 350 grant using your details. You need to contact SASSA immediately via their helpline at 0800 60 10 11. Or you can also visit your nearest SASSA office to get the help for recovery of your SASSA grant account.

    1. Hi Lulama,

      You can buy the new sim and can update your phone number by following the steps described in this article.

  45. My phone got stolen with my Sim card and tried to do a Sim swap with no luck and tried to change my number via online but its shows failed and sented emails to sassa since last month.Can you please help me cause its been 4 months that I didn’t get my grant please

    1. Hi Wilfred,

      You need to contact SASSA directly via the helpline or visiting the nearest office. You will be able to get instant support and they will help you to resolve your issue quickly.

  46. I have no been getting my R350
    It’s being more then 10 months
    An I find it really hard at home

  47. Hi. Pse note that I am trying to apply for the grant but when i complete the initial application it says that the application process is active. When i go to check the status via the website its says cellphone number is invalid. Pse bear in mind that I have never applied before soni am concerned that someone is using my id number and collecting this grant. I cant even change my phone number because i dont have the sassa id number. Pse help as i am desperate.

    1. Hi Dante,

      It seems to be a serious matter. You need to reach out to SASSA directly via their helpline at 0800 60 10 11 or visit your nearest SASSA office. Explain them all the situation and they will surely help to recover your account.

  48. Hi the number which i used to apply for the SRD19 was not rica’d on my name so I managed to Rica the sim and had been completed. I tried to update it online but it keeps telling me failed.

  49. I need assistance with my srd grant,I lost the number I applied with I need to change my phone number please 🙏 help me

    1. Hi Marvin,

      Please first get new phone number and then follow the guide in this article. You will be easily able to update your phone number for your SASSA grant.

    2. Hello hope you are well I have registered 350 but every time I try to check it always says fail and when I try to reapply it says my application is active so I don’t know what’s wrong

      1. Hi Thato,

        You will need to contact the SASSA helpline to get the exact status of your application. Please reach out to SASSA at 0800 60 10 11.

  50. Someone applied for me with their number when i apply it says application already active which is strange because I have not applied yet

    1. Hi Sisipho,

      Please contact to SASSA immediately regarding this matter. They will help you get your grant back on your phone number.

    1. Hi Onicca,

      Sad to hear about your lose. If you want to continue receiving your grant you will need to get your previous sim back or need to update your phone number.

    1. Hi Mahtlatsi,

      Sorry for your lose. Now you will need to reactivate your old sim or update your phone number to continue receiving the SASSA updates.

    1. Hi Siziphiwe,

      Please get a new sim and update your phone number to continue receiving your SASSA grant updates.

  51. Hi I lost my phone number that i registered srd sassa and i lost my id application so i want to change it all

    1. Hi Minah,

      In this article I mentioned the way to find out your application ID. Please follow this article to find out your application ID and then changing your phone number.

  52. Hello Jay

    I want to amend my banking details to Cash send or eWallet. Can I do so now that my application has been approved but the date has not been created? I can’t access the website (srd.sassa.gov.za), it’s blank nothing appears.

    1. Hi Sima,

      Yes, of course you can update your banking details before the pay dates. To change your banking details, follow the guidelines on this article: https://sassagrantstatuscheck.co.za/sassa-change-banking-details/

      And the SASSA website works perfectly, I just checked it out now. So there maybe internet issue on your site or the site was down at the time when you checked. Please check it out now, it should work perfectly.

      Also please let me know if you have any other query, I’ll be glad to help.

      Thanks!

    1. Hi Dlamini,

      Please don’t share your personal information like phone number with anyone to avoid any frauds. And follow the guidelines in this article to change your phone number.

      Thank you!

  53. I lost a SIM card. The missing sim card number are:0838869451. The new sim card number I want to register with are:0833393056.

    1. Hi Kulani,

      Please follow the procedure described in this article to update your number. Please let me know if you face any difficulty during the update process, I’ll be glad to help.

      Thank you!