How to Easily Change Your SASSA SRD R370 Phone Number

You can change your SRD R370 phone number through the SASSA website or by calling their toll-free helpline. You may need to change it in two situations. If you have a new sim and don’t have access to the previous one anymore, or someone changes your SASSA phone number without your consent.

Changing SASSA SRD R370 Phone Number

In this blog, I will provide you with the detailed process to change your cellphone number, as having an active mobile number is mandatory to receive your SASSA SRD R370 grant money in your bank account.

Possible Reasons to Change SASSA Phone Number

Following are the potential reasons to change your SRD cell phone number :

  • You may have misplaced your cell phone or lost in a robbery.
  • You may have replaced your SIM card for personal reasons.
  • You may have mistakenly entered the wrong phone number in your SASSA grant application and want to change it now.
  • You may not have a phone number while filling out the grant application and entering someone else. You want to change it now after buying one.
  • You notice a change in your phone number on the SASSA application without your permission ( It may be a potential fraud).

What do you Need to Begin the Process?

To initiate your SASSA phone number change process, you will need the following information:

  • Your South African ID
  • Your SASSA Application ID (APPID)
  • The phone number you want to update on the SASSA website.

Steps to Change your SASSA SRD R370 Phone Number

Once you have the required items, then follow the below steps to change your R370 phone number:

Visit the SASSA Official website

Enter the SASSA website by visiting this link:

Prove your Identity

After clicking the above link, you will see an interface of the SASSA Official website. You will need to provide the following information to prove your identity:

  • Your 13-digit South African Identity number
  • You  6-digit SASSA Application ID (AppID). (You get this ID at grant application or reapplication).

Note: Fill in this information carefully because you can update your details only once in 24 hours.

Replace your Phone Number

Once you have confirmed your identity, provide your latest mobile number in the given section. You will also be asked to provide the reason for changing the number, so provide the accurate reason.

Note: Cross-check the phone number you are entering to ensure its correctness.

Send your Phone Change Request

After that, click the “ Submit” button to send the phone change request.

 New Phone Number Verification

Now, an OTP will be sent to your new phone number (You may receive an email from SASSA  for the same purpose). Enter the OTP on the website and verify it.

Once the OTP is verified, you will receive a notification from SASSA for a successful update.

What to do If My Phone Number is Change Without My Consent?

If you notice a change in your phone number on the SASSA application without your permission, it may be a potential fraud. Please take the following steps to restore it:

Notify the SASSA Via SRD Website

Reach the SASSA official website by clicking the link below to report the change in your phone number:

Submit your 13-digit South African ID number in the given section. The notification will be sent to the SASSA about the unauthorized change of your phone number.

Access the SASSA Authorities Directly

Reach out to the SASSA authorities immediately after you notice any change in your grant application details without your permission. Make a call at the SASSA Toll-free helpline: 0800 601011

How Much Time is Needed to Change Your R370 Phone Number?

It will take  10 to 14 days to change your grant application phone number on the SASSA website.

What if I am Unable to Change My Phone Number Online?

If you face any issue while changing your phone number from the SASSA website, then you can also request the change by calling SASSA helpline.

Please follow the below steps:

  • Call the SASSA helpline number 0800 60 10 11.
  • There may be a waiting time until any agent is available, so wait for few minutes
  • After the representative pick your call, ask them that you want to update your SASSA phone number and have already tried from the website but it shows failed.
  • The SASSA official will ask you for your current phone number and ID number for the verification purposes. They will also ask you to provide the reason that why you want to update it.
  • Provide them the details and also the new phone number.
  • After the verification, they will initiate your new phone number update request.

That’s it. It will take upto 7 business days to update your phone number. If it is delayed, then call again the SASSA helpline to ask the status of your phone change request.

Important Tips for Changing Your SASSA Phone Number

Remember the following points while changing the SASSA phone number:

  • Save a copy of your confirmation message for your records (You may need it in the future).
  • Update your new SASSA phone number with associated institutions such as your banking channel to avoid inconvenience for future transactions.
  • Avoid frequent requests for SASSA phone number change. It may affect the final transaction of monthly grant payments due to a prolonged verification period.  


After reading the article, you will understand how to change your SRD R370 phone number. Follow all the instructions in this guideline thoroughly. Do not miss out on a single one to avoid inconvenience.

Still, if you cannot change your SASSA number, you can contact the SASSA support team or ask your question in the comment section.


If you do not receive the OTP, ensure your new phone number is active and has network coverage. If the problem persists, contact SASSA support for assistance.

After submitting your phone change request and verifying the OTP, you should receive a notification from SASSA confirming the successful update. Keep this confirmation message for your records.

To change your phone number, you will need your South African ID, your SASSA Application ID (AppID), and the new phone number you want to update.

If your phone number is changed without your consent, report it immediately on the SASSA website and contact the SASSA authorities via their toll-free helpline: 0800 601011.

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    1. Hi Thabo,

      Please follow the steps outlined in this article and you will be able to change your phone number successfully.

    1. Hi Ntuthuko,

      Please follow the step by step process in this guide and you will be able to change your phone number easily.

  1. I receive a massage from sassa that is saying I must do a identity verification, but able to do it pleas help me

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