Step-By-Step Guide to Solve Your Failed SASSA Status Check

Is your SASSA status check displaying “Failed” or Identity Verification Failed”? But you are unable to understand the meaning and what to do next. Or you have received an SMS from SASSA that says the same. Either way, it means that SASSA was unable to verify your identity, and you need to prove your identity to approve your SRD R350 grant.

SASSA Status Check Failed

It is understandable to be concerned as it can delay your much-needed grant money. But don’t worry too much, as SASSA provides the solution for these scenarios. The SASSA status check failed is caused by typos errors, entering wrong information at the time of applying, and incomplete application, and it can also be due to technical errors on the SASSA server.

In this article, I will explain a step-by-step procedure to identify the reasons for your status failure and how you can solve it to get your grant approved.

Reasons & Solutions of SASSA Status Check Failed

As I explained above, the status check failure can be due to the below three reasons. I am listing below the main reasons along with their solutions; you need to identify the reason and then follow the solution steps accordingly to approve your SASSA SRD grant application status:

1. Identity Verification Failed:

Identity Verification Failed” is one of the common reasons that cause your status to fail. It can be due to a typo error or due to providing the wrong information.

Identity Verification Failed Causing Status Failed

SASSA asks you for your name, ID Card Number, Phone number, and some other documents depending on the grant type. After taking this information, SASSA validates your personal information with the database of the Department of Home Affairs (DHA) and also from some other government institutes and banks.

If you make any mistake in providing the correct information, such as entering an incorrect ID card number. SASSA will be unable to verify your identity, leading to a failed status check.


The solution to the failed ID verification is simple. You need to update your application from the SASSA portal by following the below steps:

  • Visit the SASSA web portal by following the link:
  • Provide your ID number and the phone number you used to submit your SASSA application.
  • Click the “Send SMS” button. An OTP will be sent to your registered phone number.
  • Verify the OTP.
  • Now, all the information you submitted to SASSA, including your ID, phone, contact, and banking details, will be displayed on the screen. Review all the information and check where the mistake is.
  • Re-enter the correct information.
  • Now, there will also be a screening questionnaire. Fill up the responses and resubmit your application details.

That’s all! Now, when SASSA reviews your updated application information, your application will be approved. Please keep in mind that SASSA reviews the information every month before approving your application for that specific month, so you may need to wait up to 30 days for SASSA to review.

Note: This time, make sure you provided the correct information and recheck all the details before submitting the form.

2. Incomplete Application 

The other possible reason for the SASSA status check failing is an incomplete application. You may have not filled up the complete form while you were submitting your application and that caused your application status to fail.

Incomplete Application Caused SASSA Status Failed


If your status check failed due to the incomplete application, then you need to follow the same solution that I described above for the identity verification failure. Please follow the above step-by-step guide to solve your incomplete application issue. You must review all the information before updating your application.

3. Technical Error

The other possible reason can be due to the technical error on the SASSA website. Either there could be a problem on the server, or SASSA is doing its scheduled maintenance on the website. There could be an error in the results, and it may show you the status check failed.

Technical Issue in SASSA Status Check Tool


First, you need to check if your application details are correct by logging in to the SASSA portal via the link After you verify that your details are correct, then wait for 6 to 12 hours and recheck your application status. 

If it’s due to any server error, it will be resolved automatically after a few hours. Otherwise, if it still shows the status failed, then you need to file an appeal to SASSA to reconsider your application. The brief process to appeal is below.

What if My Application Details are Correct, But SASSA Status Failed?

If your application details are correct and you verified that your status check failed is not also due to any technical glitch or server error. Then there is a chance that your application is rejected, and you need to appeal to SASSA for reconsideration of your application by following the below steps:

  • Visit the government SRD website via link
  • Enter your 13-digit ID Card number and phone number in the form.
  • Click the “send pin” button and verify the OTP.
  • Now, provide all your correct details and attach the reference document.
  • Submit the form.

That’s all you need to appeal for your SRD R350 grant. Please remember that you need to file the appeal within 30 days after the rejection. After this period, your reconsideration application will not be considered by SASSA.

Visit SASSA Appeal for a more detailed process and guidance to appeal for your SASSA grant.

What to do After Submitting the Reconsideration Appeal?

After you submit the reconsideration appeal, SASSA will take between 60 and days to make a decision. The time varies depending on the complexity of your application and the amount of application they are receiving.

Your job is to check your SASSA Status regularly to track the progress of your application. Once SASSA makes the decision, you will receive a notification. If it is approved, you will start receiving your grant money from the upcoming payment cycle. If it is rejected, you will be provided a written explanation for why your grant application is rejected again.

Please also keep checking your spam and junk folders for SASSA emails to avoid any delay from your side.

What if I Don’t Receive Any Update from SASSA After 90 Days?

If you did not receive any update on your application status even after 60 to 90 days. In that case, you need to contact SASSA on their toll-free number at 0800 60 10 11, or visit your nearest SASSA office to get an update on your application status.


This guide has covered all the ways you need to handle any SASSA status check failed situation. Now, whether your status fails due to identity verification, spelling mistakes, incomplete applications, or technical issues, you can easily identify the reason and get your grant status back on track. 

Remember to always double-check your information before updating your SASSA application information or submitting an appeal to avoid any further delays in your grant approval. Also, check your status regularly to stay updated on your application progress. 

If you’re still stuck, don’t hesitate to contact SASSA for help. With a little patience, you’ll be receiving your grant soon!


This means that SASSA is having trouble matching your information with other government records, including the Department of Home Affairs (DHA). This usually happens if there is a typing error in your application or if you provide incorrect information.

If your status failed due to incomplete application, then follow the below steps:

  • Access the SASSA portal: Click on this link:
  • Log in to your account.
  • Review and complete any missing information in your application.
  • Submit the updated application form.

SASSA will typically update your status within 30 days of submission. By following these simple steps, you’ll be well able to get your SASSA grant back on track.

If your status shows failed due to technical errors, here are the steps you need to follow:

  • Visit the SASSA web portal and make sure all your application information is accurate and complete.
  • Technical glitches are often temporary. If your information is correct, try waiting 6-12 hours before checking your status again. Many glitches resolve themselves during this time. 
  • If your status still says “Failed”, then you need to appeal to SASSA to reconsider your application.

Please keep in mind that SASSA typically takes 60 to 90 days to review your appeal. So please stay patient and check your status regularly for updates.

If your details are correct and it is also not a technical problem, then you need to file an appeal to SASSA within 30 days of your grant rejection.

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    1. please l need your help someone Apply me sassa on my ID and check status it says found number

  1. I’ve appealed since last year and still nothing to o date. I’ve done what needed to be done I’ve even called sassa and all they tell me it’s pending. I’ve been battling to get work and I’ve just recently been diagnosesed with Rheumatoid artheritis. R350 might not sound like much but to me I rely on that R350. What else can I do?

    1. Hi Mnqobi,

      Did you provided banking details to SASSA while applying? Mostly no pay date issue is due to not providing banking details.

  2. I did try to apply for srd and it says my account is active it make me suspicious, I suspect someone is using my identity document with different number,and I don’t know what to do because it’s a long time trying to apply for srd

      1. I did try to apply for srd and it says my account is active it make me suspicious, I suspect someone is using my identity document with different number,and I don’t know what to do because it’s a long time trying to apply

  3. Hi,I tried to apply for srd and it says my account is active and I did not apply before because, I applied for my identity last year around June,even now it still saying it’s active

    1. Hi Rorisang,

      If it says failed and you are sure that your application ID is correct, then please call SASSA helpline.

      1. HI Vohoni,

        It must have atleast something in status rather than null. The null can be showed for the reason only. Can you please check again?

        Thank you!

  4. Hi my child sassa 350 grant was stopped 2 years back and he was not working still now, we try to re apply but the problem he lost the phone he was using when appliying for the first time. i failed to change the number online to apply again.

  5. My grant is approved but the dates are Null, since last year, I have more than 5 approved payment but the payment dates are all null

  6. Hi what can I do I registered for the r350 in 2021 but I can’t see my application status sin 2021 because of my cell phone number…I don’t now my old sell phone number and I don’t now my application number…what can I do….eben van der heyde

    1. Hi Eben,

      You will need to visit your local SASSA office and let them know that you want to reapply for the grant. Also let them know that I have lost my number which I used to apply in 2021. They will guide you on reapplication process and also help you to change the phone number for your grant.

        1. Hi please kindly assist my 350 sassa grant wast stopped whole last year, if I am checking my status it says invalid phone number but i never change my number, I am not sure what happened

          Please assist me🙏

          1. Hi Ntombifikile,

            Please contact SASSA helpline and let them know about the situation. They will ask about your ID number to verify your identity and grant. After they verified you are the owner of the grant, they will help you to fix your phone number.

      1. Hi.
        My march srd says pending reason is :null
        What could be the problem.
        My February and other previous months, it has approved

  7. My SASSA 350 SRD was declined for 6 months in 2023, I did received Sept 2023 and the declined again since Oct 2023 til January 2024

  8. Hi my R350 has declined this month and the past few months I don’t know what could be the problem,can u please helps me re-apeal it please

    1. Hi my sassa payment says declined in January reason being source of income, I don’t receive any source of income that’s a lie then in February says declined reason says null mxm

      1. Hi Molly,

        You should file an appeal for these 2 months. Provide the proof to SASSA that you don’t have any other source of income. They will verify it and release your declined month payments.

  9. I’ve been trying to apply for sassa but it keep on saying am getting the money when I check the status it says status failed I dont know what is happening

    1. Hi Sisipho,

      If you are unable to figure out that why your status shows failed then you need to contact SASSA via their helpline at 0800 60 10 11.

  10. I’m not okay I don’t understand why my 350 declined because I haven’t received any money and I’m depending on this money actually I’m stressed right now

    1. Hi Bongeka,

      It’s sad to know about your situation. You will need to visit your local SASSA office to explain them your scenario that you are depending on grant money only and don’t have any other source of income. Once they verify then they can approve your grant.

      Keep hope alive!

      1. Hi my name is Philisiwe Sogiba I’m trying to apply for 350 it says it’s already active I’m more concerned because I have never applied for it

        1. Hi Philisiwe,

          There is a chance that someone else has applied for the grant using your detail. You need to contact SASSA immediately on their helpline at 0800 60 10 11 and let them know about it. They will help you in getting your grant back.

      1. My SRD says failed since last year June(2023) I received a message that said I’ve changed my number but I didn’t change it so even now I’m still struggling

        1. Am not working the card you see sos of income my brother is using my atm card pls help me

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