SASSA Not Sending ID Verification Link: Causes & Fixes
Have you yet to receive the SASSA ID verification link? No need to worry! You are not alone. It can happen to anyone for various reasons, like using a green ID book, issues in the SASSA system, incorrect personal information in grant applications, and out-of-dated personal records in the Department of Home Affairs(DHA). However, all of these issues are temporary.
You can solve them by applying for a Smart ID card, correcting your credentials in SASSA records, or contacting them through the helpline or in the office. In this article, let me explain the reasons and solutions for not receiving the ID verification link.
What is SASSA’s New Verification System?
In the new system, SASSA uses advanced facial recognition technology connected to the Department of Home Affairs database. This new system has the following purposes to serve:
Why is Biometric Verification Necessary?
SASSA biometric verification is mandatory to bring your grant money safely to your pocket. Here are the two important reasons for this initiative:
Therefore, the SASSA administration introduced this electronic verification system to deal with fraudulent activities in June 2024.
Who Needs the SASSA Verification?
The new verification process is mandatory if you fall under the following conditions:
Possible Reasons for Not Receiving ID Verification Link
If you have made the above-mentioned changes in your SASSA profile or have not received the ID verification link due to any unknown cause. Then you should explore the following common reasons for this issue:
1. Using an Old ID Document
The SASSA system may not verify your identity If you have a green ID book instead of a smart ID card. The green ID book has older photos, making verifying your credentials difficult.
2. Problem in the SASSA System
The SASSA system can be overloaded with many grant applications, making it difficult to work and send your ID verification link.
3. Wrong Contact Information
Entering the wrong contact information in the SASSA grant application, such as your phone number or email address, can cause a failure to receive the link.
4. Incorrect Personal Information
Providing false personal information such as bank account number, bank name, ID number, or your name in the grant application can also be a reason. The data on your ID document does not match the SASSA records.
5. An Updated Home Affairs Record
You may have recently changed your name or corrected your birth date but forgot to update it in DHA records. So, it can also cause challenges in receiving the SASSA verification link.
6. Technical Challenges
Network issues or software glitches can disturb the process, and you may not receive the ID verification link.
These are the common reasons grant beneficiaries cannot receive the verification link. Next, I will describe the solution for these causes.
Step-By-Step Guide to Resolve the ID Verification Link Issue
These reasons for not receiving the ID verification link are correctable. You just need to follow this guide to solve these issues.
Step 1: Apply for a Smart ID Card
Start by upgrading your South African Identity document from a green book to a Smart ID card. You can make this change in the following ways:
Note: Please keep your green ID book while applying for the Smart ID card.
Step 2: Give Required Documents
Next, check your email inbox or SMS section of your registered cell phone to know whether SASSA has demanded any additional documents from you to complete the verification process. If yes, send those documents to SASSA via courier or in person. You may need to send these documents:
Step 3: Correct Your Record
After that, cross-check your record with the SASSA and Home Affairs databases by visiting their websites or offices. If you find any issues or mismatches in your personal or banking details, correct and upgrade them immediately.
Step 4: Look Over Your Spam Folder
Now, check the spam folder of your email to find the SASSA verification link. Because sometimes your received emails do not show in the inbox. If you find it in the spam, then click on it and move to the next phase of verification. Otherwise, move to the next step of this process.
Step 5: Biometric Verification
Next, you can avail of the facility of on-site biometric verification in selected SASSA offices. Please visit your nearest SASSA office with your South African ID and registered phone number to complete the verification process.
Step 6: Contact SASSA for Help
If you still have not gotten the solution for this issue, you should contact SASSA to know the exact reason and its solution by reaching them through the following ways:
By following the above methods you will be able to receive your SASSA ID verification link and complete your grant application process.
Is A Smart ID Card Mandatory for SASSA Verification?
SASSA encourages grant receivers to have Smart ID cards, but it is not necessary for application verification. They still accept the green ID book. Please keep in mind the following points while using the book:
Tips to Resolve the Issue
Your SASSA ID Verification link issue will be resolved by adopting the above solutions. If still not solved then you can follow these tips:
Reach Out to Advocacy Groups
You can contact advocacy groups to get their help for receiving the ID verification link and completing the grant process.
The advocacy group is a private group that supports the people in common issues such as the SASSA grant. Here I have mentioned the two prominent advocacy groups and their contact numbers and email addresses to get help for the SASSA link Issue.
1. #Pay The Grants
You can talk to the “Pay The Grants” group through their Facebook group and email address mentioned here:
Facebook: www.facebook.com/groups/paythegrants
Email: paythegrants@gmail.com
2. The Black Sash
Another advocacy group for help in the SASSA grant is “The Black Sash”. You can reach out to this group through their phone number and email address given below:
Use Social Media
SASSA has its presence on Social Media through its active pages and groups. They update their members about any recent updates for social grants through these groups.
You can join these social media platforms to stay informed about ID verification issues or other grant-related problems and their solutions.
Conclusion
So, if you haven’t received your SASSA ID verification link, you are not alone, and various factors could be causing this delay. Common issues include using an old ID document, providing incorrect personal details, or system overloads. Thankfully, these problems are temporary and can be resolved by upgrading to a Smart ID card, correcting your records, or contacting SASSA directly for assistance.
By following the steps outlined in this article, such as checking your spam folder and ensuring your information is up to date, you can successfully receive your verification link.
Been 6 months now ever since I always requested for the identity verification link but I never got any sms
I have made smart ID is that I am still waiting for it can I get the link
Verification identity
I have a smart card, and I just recently did it I request the verification link but it does not enter
I have a smart card and my and I’m using the same number I registered with but still I haven’t received verification link and it’s almost two months now.😭