SASSA Reconsideration Application Process And Status Check 2024

Have you applied for an SASSA SRD grant and been denied? Don’t worry, you can get your application reconsider for approval. SASSA has a process in place for applicants who believe their rejection was a mistake, you have the option to apply for SASSA reconsideration.

SASSA Reconsideration

If you strongly believe that your R350 grant is declined unfairly and you are eligible for the grant, then you must apply for reconsideration. In this article, we will cover the complete procedure to apply for reconsideration, making your case stronger and how to maximize the chance for your grant to be approved.

Step-by-Step Process to Submit the SASSA Reconsideration Appeal

SASSA has made the appeal process easier so anyone whose grant is rejected can benefit from it and can apply for reconsideration easily. There are two official channels to apply for reconsideration: online and offline. We are going to explain both ways in detail you can use to apply for reconsideration.

Submitting Reconsideration Request Through SASSA Website

We recommend applying for reconsideration online. It is the most convenient way as you can do it without going anywhere. Just follow the below easy steps to submit a reconsideration request online through the SASSA website:

Step 1: Visit the Social Development Website

Visit the official Social Development reconsideration website at

Step 2: Enter Your ID And Phone Number

Enter your South African ID number and the phone number you used to submit your SRD grant application.

Step 3: Complete the OTP Verification Process

Now click on the “send pin” button. A verification OTP code will be sent to your registered mobile number. Enter that OTP code into the website screen. Upon providing the correct code and verification, you will be redirected to the portal.

Step 4: Navigate to Reconsideration Page And Select the Month

Now navigate to the Reconsideration page. On the reconsideration application page, you will need to select the month for which you want to apply for reconsideration. Select the appropriate month for which you are applying.

Step 5: Provide the Reason and Supporting Documents

Now you need to enter the reason why you are applying for reconsideration and believe you are eligible for the grant. Please also attach the evidence and any supporting documents which prove that you are eligible for the grant and make your case stronger.

Step 6: Submit the Form

Submit the reconsideration request form after providing the reason and attaching the supportive documents.

Step 7: Wait For the Decision

That’s all. You have successfully submitted your reconsideration application. Now, you need to wait until the decision is made. SASSA will take up to 60 to 90 days to make the final decision.

The waiting time can vary depending on the reconsideration requests they are receiving, the complexity of your case and the information you provided.

Provide accurate and up-to-date information to ensure SASSA has your complete records. This will help prevent delays on your behalf. You will receive a notification once your request has been processed and a decision has been made.

Applying for Reconsideration By Visiting the SASSA Office

As compared to applying for reconsideration online, this method is a time consuming process. You will need to wait in long queues, and it can take your whole day. Here is the step-by-step process to submit your reconsideration request by visiting the SASSA office:

Step 1: Gather Required Documents

Gather all the necessary documents, including:

  • Copy of your initial SASSA Application
  • Your ID card document
  • Proof of residence
  • Your income statement
  • And any other supporting documents which can make your case stronger and prove your eligibility for the grant.

Step 2: Locate Your Nearest SASSA Office

After gathering your documents, you need to locate your nearest SASSA office. You must confirm their opening timing before visiting. Most SASSA offices are open from 8:00 AM to 4:00 AM, Monday to Friday.

Step 3: Visit the SASSA Office

After confirming your nearest office and their opening timing, visit the office during their open hours. You may have to wait in the queue. Once your turn comes, ask the SASSA official to provide the reconsideration form.

Step 4: Fill Out the Reconsideration Form

Fill out the complete form with your accurate and up-to-date information. Briefly explain your reason for requesting reconsideration and must attach all supporting documents to make your case stronger.

Step 5: Obtain the Receipt of Confirmation

Now, submit the form to the SASSA representative. They will provide you with a receipt of confirmation. Keep this receipt in a safe place as it has your reference number and may be needed in future.

Step 6: Wait for the Outcome

After the submission, you will have to wait up to 90 days for your reconsideration request to be processed. You will be notified once your application is reviewed and the decision is made.

Tip: You can download, print, and complete the SASSA Reconsideration Form before visiting the SASSA office to save time and effort. Then, you can submit the form along with your documents and do not need to fill the form in the office.

SASSA SRD Reconsideration Status Check

After applying for SASSA reconsideration, you must check your SASSA status regularly to stay updated on your application progress. Your grant reconsideration application may take up to 90 days to be reviewed and approved. You can check your SASSA reconsideration status online for R350 grant by using the following methods:

1. Check SASSA Reconsideration Status using SGSC (SASSA Grant Status Check) Website

  • Go to the SASSA status check page of SGSC at
  • Provide your South African ID number and the phone number you used to apply for reconsideration.
  • Now click the button “Check Status”. 
  • Your SASSA reconsideration status for SRD grant will be displayed promptly on the screen.

2. Check the Reconsideration Status From the SASSA’s Website

  • Visit the Department of Social Development’s status check page on SASSA official website:
  • Provide your South African ID number as well as the phone number you used for your reconsideration application.
  • Now click the “send pin” button. 
  • You will receive an OTP on your registered phone number. Provide that OTP code on the website screen.
  • Now, your reconsideration status will be shown on the screen.

Apart from these methods, you can also check your reconsideration status by visiting the SASSA office or by calling the SASSA helpline at 0800 60 10 11.

The reconsideration status result will show you the months for which your reconsideration request was approved and how much SASSA will pay you.

The Reasons You Need to Apply for Reconsideration

There could be multiple reasons that lead to your application rejection and now you are thinking of requesting reconsideration. Some of the main reasons can be:

  • Incomplete or Inaccurate Application: You provided incomplete or inaccurate information in your initial application. It could be due to the fact that you did not have a clear idea of how to fill up the complete application or you made any mistake in providing information.
  • Insufficient Evidence & Supporting Documents: You did not provide enough evidence and supporting documents in your initial application. Now you have more strong evidence and document proof that can make you eligible for the grant.
  • SASSA Administrative Error: There could be a mistake from SASSA’s side as well. The person doing data entry made a mistake in putting your information into the system, or the SASSA’s system showed inaccurate information, which made you ineligible for the grant.
  • Changes in Circumstances: Your circumstances have changed from the time you applied for the SASSA grant. You could have been unable to pass the eligibility criteria at that time, but now your circumstances have changed more or worse, and you are completely eligible according to SASSA’s eligibility criteria.
  • Medical Condition or Disability: You have a medical or disability problem, but you did not mention it in your first application. Now, you want to add these reports as well to make your case stronger for eligibility.

These are the most common reasons, of course there could be other reasons as well.

What are the Requirements To Apply For Reconsideration Application

There is an eligibility criteria which must be fulfilled before applying for SASSA Reconsideration:

  • You must have applied for the COVID-19 grant through an electronic platform; if you haven’t applied before, then your reconsideration request is of no use.
  • You must have received a notification from SASSA that your grant has been rejected.
  • You must disagree with the SASSA decision and believe that you are eligible for the grant.
  • The reconsideration request should be made within 30 days, the max period is 90 days. After 90 days, your reconsideration requisition will not be considered.

Apart from that, you should provide the additional information or documents to support your claim and proof that you are eligible for the grant.

What Documents Are Required For Reconsideration Appeal

The specific documents required for a reconsideration appeal may vary depending on the details of your initial application and the reason for the rejection of your grant. Some essential documents that are required include:

  • Your initial SASSA application form along with all supporting documents that were submitted with your original application.
  • A copy of your grant rejection letter from SASSA.
  • A detailed letter explaining your reasons for requesting reconsideration and why you believe you are eligible for the grant.
  • Proof of your Identity and residence, such as a birth certificate, passport, or utility bill.
  • Your medical reports if you have any pre-existing medical conditions or disabilities.
  • Your income and expenses documents.
  • Your bank statement or other financial records.

Providing the correct, up-to-date, and relevant documents is most important for the success of your reconsideration request, as it can significantly increase the chances of your grant being reconsidered and approved.

SASSA Reconsideration Outcomes

There are three possible outcomes of SASSA Reconsideration:

SASSA Reconsideration ApprovedIt means your application is reconsidered, and you are approved for the grant. You will start receiving grant payments from the month your grant is approved.
SASSA Reconsideration DeclinedIt shows that your application for reconsideration has been declined, and the original decision remains unchanged. You will not be able to receive any SASSA grant payments.
SASSA Reconsideration PendingIt means that your reconsideration application is still under review, and SASSA needs more time to make the final decision. You will be notified once the decision is made.

Please keep in mind that SASSA can also ask for further additional documents while reviewing your grant. Upon asking, you have to provide them as soon as possible to avoid a delay in your grant.

What If My Reconsideration Request Declined?

If your reconsideration request for a SASSA grant is declined, you have the final option to appeal the decision to the Independent Tribunal for Social Assistance Appeals (ITSAA). This appeal must be filed within 90 days of receiving the rejection notice.


Hence, applying for SASSA reconsideration is an easy process. We have covered every basic detail you need to know for the reconsideration process. If your SASSA SRD grant is declined, simply follow this guide, and you will be easily able to submit your reconsideration application. 

You can apply for it online from the SASSA website or by visiting your nearest office in person. Please provide your complete information and submit as many supportive and relevant documents as possible to increase your chances of being approved. After the submission, keep patience and check your application status regularly to stay updated about your application progress.


SASSA reconsideration may take up to 90 days. The duration can vary depending on the applications they are receiving, the complexity of your case and the information you provided.

To apply online:

  1. Visit the social development site at
  2. Enter your ID number and the phone number used for the SRD grant application.
  3. Verify your phone number by entering the OTP code sent to your phone number.
  4. Select the months you want to apply for reconsideration, state the reason why you are applying for reconsideration, and attach supporting documents.
  5. Click ‘Submit’ to complete your reconsideration application.

If your reconsideration is approved, but there is no payment date, please get in touch with SASSA via their website, phone number, or nearest office to check the status of your payment.

If SASSA approves your reconsideration request, you will start receiving the grant payments from the month your grant is approved.

If your reconsideration application is declined, you will still have the last option to appeal to ITSAA. ITSAA will review your application and make a final decision.

Yes, you must submit the reconsideration application within 90 days after your application is rejected.

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  4. Dear Sir/ medam my name is Lwazi my surname is Mabaleka .. I have problem with my sassa 350.. my status seems to be approved but it’s been months now I haven’t get my payment dates.

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