What To Do If The SASSA Website Is Down: Simple Solutions

There can be multiple reasons for the SASSA website outage that can impact access to the necessary information about social grants. However, you can use alternative ways such as the SASSA helpline, SMS, WhatsApp service, and other ways to check the social grant status.

I will explain all the possible ways to check the SASSA grant information, the measures at your end, and other associated details. So, go through the blog for an in-depth overview.

What are the Possible Consequences of the Downtime of the SASSA Website?

The out-of-service SASSA website can affect the grant beneficiaries in these ways:

The receivers will not be able to check the updated status of their SASSA grants.
The deserving individuals cannot submit the new application for the SASSA grants.
They will not get necessary information, such as social grant payment dates.

Possible Reasons to Down the SASSA Website

Here are some potential reasons for the down status of the SASSA website:

System Error:

An issue with the website server or a glitch in the software can cause the SASSA site outage.

Cyber Security Breach:

Cyber attacks such as Distributed Denial of Service (DDoS), Cross-Site Scripting (XSS), and others can make the SASSA website inaccessible.

Increased Traffic Load:

A higher number of website visitors, especially during the days of grant distributions, can cause the SASSA website to become inactive.

Routine Maintenance:

The SASSA website outage can result from schedule updates and website maintenance. The down status of the website can be recovered in a day or for weeks (Depending on the Issue).

Alternative Methods to Check Your Status When SASSA Website is Down

So, if the SASSA website is down, you can check your grant status by following ways:

1. Checking Grant Status on the SGSC Website

The easiest way is to visit the Sassa Grant Status Check (SGSC) website to get information about your SASSA grant. In this method, you need to follow these simple steps:

Go to the SASSA Grant Status Check (SGSC) website.
On the homepage, you will see a yellow form to check the status of the SASSA grant.
Enter your South African ID and the phone number you entered into the SASSA application.
After that, click on the “Check Status” button.
The website will show you your latest SASSA grant status.

2. Check Grant Status Through SMS

If you don’t have access to internet, you can also check your status by sending SMS to SASSA. Please follow these steps to check your SASSA grant status through SMS when the SASSA website is down:

Go to the text messaging app on your cell phone.
Next, Type “SASSA” in the text message. Then Type “Your South African ID.”
Now, Send this SMS text to 082 046 8553 (It is a free-of-cost service).
After that, you will receive your SASSA grant update in an SMS from the same number.

Note: Please enter your active South African ID. Otherwise, you will not receive the grant update.

3. Know SASSA Grant Status Using WhatsApp

Apart from SMS, you can also check your status via WhatsApp by following these steps:

Step 1: In the first step, save the SASSA WhatsApp number 082 0468553 to your mobile phone contact list.
Step 2: Send the “SASSA Status Check” text to the above-mentioned number.
Step 3: Next, the SASSA Chat Support Agent will ask you for your SASSA registered phone number and grant application reference number.
Step 4: Send this information in the reply.
Step 5: The SASSA Chatbot will immediately send you the details of your current grant status in the reply.

4. Calling on the SASSA Helpline for Grant Status

One other method to get update about your SASSA grant status is to call SASSA helpline. You can dial 08000 601 011 on your cell phone and talk to the SASSA representative to ask about the current status of your grant.

5. Go to the Nearest SASSA Office

If you can’t call or check your status via other methods, then you can also visit your nearest SASSA office for information about your social grants. The SASSA representative will ask you about your ID card and phone number to verify your identity. Once your identity is approved, they will let you know the current status of your SRD grant.

7. Connect with SASSA on Social Media

Lastly, You can follow the SASSA official social media accounts on Facebook, Instagram, YouTube, and Twitter(X) for updates, especially when the SASSA website is down. It will help you become aware of the latest updates in SASSA grants.

Points to Consider While Using a Third-Party Website

Here are some measures to take while using a third-party website to check SASSA grant updates:

Do not share your personal information, such as your SASSA account password or any other personal information you have provided in the SASSA grant application.
Do not go to the websites that require an account signup to give you access to the SASSA updates.
Do not pay any charges or fees to check the SASSA grant updates on any third-party website.

Solutions for When You Can’t Access SASSA While Others Can

If others can access the SASSA website but you can’t, check the following issues on your end to resolve the problem:

Check Your Internet Connectivity:

Your unstable internet may be a reason for the inactivity of the SASSA website. Fix the internet issues if the internet is not working.

Delete Your Browser Cache:

The stored cache data in the browser can also cause a breakdown in the internet and the inactive status of the SASSA website. So, delete it and refresh the website.

Try a Different Browser or Internet Device:

There may be an issue with your current browser or internet device. Open the SASSA website on another browser or internet device to detect the compatibility issues.

Conclusion

In conclusion, when the SASSA website is down, you can still check your grant status using alternative methods such as SMS, WhatsApp, the SGSC website, or by contacting the SASSA helpline. You can also visit your local SASSA office or follow SASSA’s social media for updates. However, please first confirm that your internet connection is stable, and clearing your browser cache can also help resolve access issues.

FAQs

The downtime duration can vary depending on the issue, ranging from a few hours to several days. Regular updates are usually provided through SASSA’s social media channels.

While the website is down, new applications cannot be submitted online. You can visit your nearest SASSA office to apply or wait until the website is back online.

Yes, it’s important to be cautious. Only use trusted platforms such as SGSC and avoid sharing personal information or paying fees on third-party sites.

You can still receive updates via SMS, WhatsApp, or by contacting the SASSA helpline even if the website is down.

2 Comments

Ntombizandile says:

August 25, 2024 at 8:06 pm

Hi guys can you please help me to change my old number into new one in my R370

1. Jayshawn Jamie says:
  
  August 26, 2024 at 7:55 pm
  
  Hi Ntombizandile,
  
  Yes, you can change your old SASSA phone number to a new one easily by following our guide at: https://sassagrantstatuscheck.co.za/change-sassa-srd-r370-phone-number/

What To Do When the SASSA Website is Down?

What are the Possible Consequences of the Downtime of the SASSA Website?

Possible Reasons to Down the SASSA Website

Alternative Methods to Check Your Status When SASSA Website is Down