SASSA Payroll Registered Status: Causes & Solutions

SASSA is showing a “gov_payrol_registered” status to the grant recipients who have been South African government employees. Are you facing the same problem but currently not doing a government job?

SASSA Payroll Registered

There can be multiple reasons, such as the government not updating payroll records, someone applying for a grant using your ID, or technical problems in the SASSA system.

You can fix this status error by submitting a reconsideration application on the SASSA website within 30 days of showing this status. I will guide you on how to submit and follow up on the reconsideration application, as well as what to do if your application is rejected by SASSA. So, letโ€™s continue!

What is the Meaning of the Gov Payroll Registered Status?

The โ€œgov_payrol_registeredโ€ status means that SASSA has recognized you as an employee of a South African Government department or entity based on your name in government payroll records. 

The website shows this issue because of social grant recipient criteria, which state that you are not eligible for an SRD grant if you are a government employee.

What are the Possible Reasons for the Payroll Registered Error?

If you are facing the โ€œgov_payrol_registeredโ€ issue but are eligible for the SRD grant, then you can challenge this decision of SASSA within 30 days by applying for reconsideration through these steps:ย ย 

  • First, visit the application reconsideration page of the SASSA website by clicking this link: https://srd.sassa.gov.za/sc19/reconsideration
  • Next, enter your South African ID and SASSA registered phone number.ย 
  • Now, click the โ€œSend Pinโ€ button to receive the pin in SMS on your phone. 
  • Enter this PIN on the website to redirect to the online reconsideration form. 
  • Fill in the form with your correct details. Explain the reason for your reconsideration that you are not a government employee.
  • After that, attach any supportive document, such as: 
  • An Unemployment Affidavit: Provide a signed and stamped unemployment affidavit stating that you are currently not doing a job.
  • A Termination or Resignation Letter: Provide a job resignation or termination letter if you have recently left the government job. 
  • Recent Bank statement: Give an updated bank account statement clearly showing that you did not recently receive a salary from a government department. 
  • Now, recheck the information you provided in the form and submit it.

Giving documented proof of unemployment is a best practice for overturning your grant rejection decision by SASSA based on โ€œgov_payrol_registeredโ€.

How Can You Follow Up on Your Reconsideration Application?

After submitting the โ€œgov_payrol_registerdโ€ appeal, you should regularly check its status by: 

  • Calling at SASSA helpline: 0800 601 011 
  • Go to your nearest SASSA office and ask for the status of your reconsideration application. 
  • Regularly checking the SASSA website for SRD status check.

Note: Please keep your ID number and appeal reference number in your hand while following up on the reconsideration application status.

What Can You Do if SASSA Rejects Your Appeal?

If SASSA rejects your appeal for the โ€œgov_payrol_registeredโ€ error, you can apply for the next round of a SASSA SRD grant after maintaining your unemployment status by following these steps:

In this way, you can avoid the โ€œgov_payrol_registeredโ€ issue in future social grants and can successfully qualify for the grant payment.

Conclusion

In conclusion, if you’re facing the “gov_payrol_registered” error on your SASSA account, it could be due to outdated government records, misuse of your ID, or a system glitch. By submitting a reconsideration application with supporting documents, you can resolve this issue and potentially receive your SRD grant. If your appeal is rejected, maintaining proof of unemployment and following the correct steps can help you avoid this problem in the future and successfully qualify for the grant.

FAQs

You can submit an unemployment affidavit, a resignation or termination letter, and a recent bank statement showing no salary payments from a government department.

Apply for the next SRD grant by providing an unemployment affidavit and ensuring that you use a private bank account not associated with government salary deposits.

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